Refund and Returns Policy
At Stickstow, we strive to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, we are here to assist you with returns and refunds. Please read our policy carefully to understand your rights and responsibilities.
Returns
You may return any unused and unopened products within 30 days of receipt for a full refund. To be eligible for a return, items must be in their original condition, with all packaging, labels, and accessories intact. Custom or personalized items are not eligible for return unless they are defective or damaged upon delivery.
Return Process
- Contact Us: Please contact our customer service team here to initiate a return. Include your order number and reason for return.
- Ship the Item: Once your return is approved, we will provide you with a return shipping address. You are responsible for the cost of return shipping unless the product is defective or damaged.
- Inspect and Refund: After we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original method of payment.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including any shipping charges. Please provide photos of the damage to help expedite the process.
Refunds
Once your return is processed and approved, your refund will be credited to your original method of payment. Depending on your bank or credit card company, refunds may take up to 10 business days to appear in your account. Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order for the desired item.
Non-Returnable Items
- Custom or personalized products
- Items purchased on clearance or final sale
Contact Us
For any questions or concerns about returns and refunds, please reach out to our customer support team here.
We are committed to making your shopping experience with Stickstow smooth and satisfying. Thank you for choosing Stickstow for your storage solutions!